A lead is only worth something if you know about it in time. AxleDash sends you a new-lead alert the moment someone books or reaches out through your site.
Where alerts go
- By text — so you see it on your phone in the bay, right away.
- By email — so there’s a record and details you can act on later.
Each alert includes what you need to follow up: name, phone number, and the service or message they sent.
Why both?
The text gets your attention fast; the email keeps the details organized. Between the two, a new customer never slips through because a notification got buried.
Who gets the alerts?
You set the phone number and email during setup. Want alerts to go to more than one person — say you and a service advisor? Tell us and we’ll add them.
What about missed calls?
On the Front Desk plan, a missed call doesn’t just alert you — AxleDash texts the caller back automatically and can book the job, so you recover the lead even when you can’t pick up.