How to export your declined-work report from Shop-Ware
AxleDash reads your Shop-Ware export and turns your declined work into a recoverable-dollar number in about 60 seconds. No declined-work report handy? Any invoice or customer list from Shop-Ware works too, and we’ll find your lapsed customers instead.
The report to look for
Look for your declined recommendations (deferred work) report, in most versions: Reports → Recommendations. You can also export Repair Orders and keep the declined recommendations.
Menu names move around between versions and plans, so treat this as a map, not exact clicks. If you can’t find the exact report, an invoice list or repair-order export works just as well.
Export it as a CSV, Excel (XLSX), or PDF report. Any of the three is fine.
What we read from it
You don’t need to clean it up or match a template. We detect the columns automatically, and messy or partial exports are fine. What helps:
- Customer name
- Contact info (phone or email, so we can reach them)
- Service or job description (what they were quoted or last had done)
- Amount (optional, we estimate when it’s missing)
- Date (optional, we adapt)
What happens next
Upload the file and the scan reads it in about 60 seconds: you see your recoverable total, then a prioritized list, highest-value first, ready for your service advisor to work. No card, no signup to see the number, and your customers’ details never travel in a URL.
Free. No card, no signup to see the total.